Privacy Policy
Your privacy is important to us. Learn how we protect your data.
Last updated: March 28, 2026
1. Introduction
CarePilot Pty Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our NDIS and aged care management software platform.
2. Information We Collect
We collect several types of information, including:
- Personal identification information (name, email address, phone number)
- Business information (organization name, ABN, business address)
- Usage data and analytics
- Caregiver and client data entered into the platform
- Device and browser information
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our services
- Process transactions and send related information
- Send administrative information and updates
- Respond to customer service requests
- Improve our platform and user experience
- Comply with NDIS and aged care regulatory requirements
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption, access controls, and regular security assessments. All data is stored in Australian data centers and complies with Australian Privacy Principles under the Privacy Act 1988.
5. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your information
- Request data portability
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@carepilot.net.au
Address: Suite 502, 50 Margaret Street, Sydney, NSW 2000, Australia